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Did You Know?
We have written concise information about preparing your Audio CD Duplication Master for manufacturing?
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FAQ
Top questions everyone wants to know:
- Q: How long does it take to get my CDs back?
A: The product CAN be manufactured in about 2 weeks,
but this assumes that your master AND your art files
are perfect. If we need fonts, you've given us artwork
in another company's templates, your designer hasn't
created bleed, or used low resolution images, etc.,
your project can drag on for as long as it takes for
us to receive professional, print-ready files. The most
common reason a project is delayed is that the
client has not used a professional print designer!
- Q: What do you need from me to get an order going?
A: We need 3 things: (1) your first half payment with
your order forms, (2) Your master, and (3) your artwork
in OUR templates.
- Q: Can you guarantee me I will have my CDs by my
CD release party?
A: Unless you pay a rush fee, we will not guarantee
any deadlines. See question one for some of the reasons
why deadlines are not guaranteed in this industry.
- Q: Will my master sound any different than the
one I give to you?
A: Our guarantee is that the product we give back to
you is an exact clone of what you give us. In the very
rare instance when a client gets a product that has
"clips", or unusual noises in the product, these defects
have always been on the master given to us. We are not
responsible for listening to your master.
- Q: What if the electronic proof I was sent does
not look as high resolution as my art, or if the colors
seem different?
A: Electronic proofs are ONLY meant for proofing content.
Whatever your art looks like on your computer monitor
is completely irrelevant -- just go into an electronics
store and look at how different television sets look.
If you do not get a hard copy proof, we cannot guarantee
color matching.
- Q: I am not a designer; can you help with my CD
design?
A: We have professional designers who can make your
product look GREAT. We can show you how to provide them
with the information they need to quickly assemble your
art files so that you save money AND get a professional
looking product. Our hourly rates are $50/hour -- we
can sometimes finish artwork in 3 hours, but each job
is different!
- Q: What is ISO-9002 certification?
A: ISO-9002 is a Sony certification that verifies that
the manufacturing facility in question fulfills all
of the necessary requirements in order to meet this
quality standard. This inspection checks for defective
discs, sterile conditions, and functional equipment.
The facilities we work with are all ISO-9002 certified,
ensuring you receive the highest-quality discs.
- Q: With all the CD Duplication companies out there,
what is the real difference?
A: Customer Service. Have you tried calling companies
and only got voice-mail? This is the customer service
you can expect from many of the smaller duplication
companies. In addition, many clients return frustrated
after dealing with the larger companies because their
project doesn't get the personal attention it deserves.
At CD Broker, we like taking time to not only answer
all your questions, but also educate the client so there
are no surprises when you get your discs back. This
can range from graphic design advice to assistance obtaining
a mechanical license for your cover song. We strive
to provide customer service that exceeds your expectations.
- Q: Can you recommend any sites that offer related services?
A: Of course! Check out our links page for helpful resources related to music and film production.
- Q: I live all the way across the country, wouldn't
it be cheaper to manufacture my CD locally?
A: Probably not. Working with an out of state company,
you will be exempt from state sales tax. In California,
the state sales tax is 8.5% and most states have similar
tax rates. This amounts to a "discount" of almost 10%!
On most 1,000-piece orders and above, this is often
a larger savings than the shipping cost. We've worked
with clients from Chicago, Minneapolis, Atlanta, Miami,
New York, and all across the country. Often times, they
choose CD Broker because of our experience, and unmatched
knowledge of this industry.
To read info about manufacturing near you, click on one of the following cities:
Any other questions? Contact
us!
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